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Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management): D'Ausilio, Rosanne: 9781557531698: Books: Amazon.com
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3C Contact Services on Twitter: "A call center environment is stressful and fast-paced. Learn the qualities a call center agent should possess. https://t.co/wPgwdEHVlX https://t.co/FA6JHd3ncW" / Twitter